Mountains, lakes and boats - Macdonald Resorts

Frequently Asked Questions

We want to make sure you have the most wonderful holiday on your Macdonald Resort so we're here to help make that happen. Based on guest feedback here's our list of most frequently asked questions which may help in advance of your stay with us.

Can I make changes to my booking?

If you have any questions about your booking or need to make any amendments or cancellation please contact our Resort Reservations team. Visit our Contact page for opening hours and number.

What are the check-in and check-out times for my accommodation?

All accommodation is ready for your arrival from 5pm on the first day of your holiday unless you have booked direct then it's 3pm (see Why Book Direct). All guests are welcome to use the leisure and dining facilities on their resort prior to 5pm should they arrive early and their accommodation is not ready. If you expect to check-in late on your day of arrival please let your resort know in advance as most resorts close check-in at 10pm each evening and you will not get access to your property after 10pm without prior arrangement. Macdonald Resorts are not accountable for any additional accommodation costs should guests arrive after 10pm without the resort being notified in advance. 

All guests are required to vacate their accommodation no later than 10am on the day of departure unless a late check-out has been arranged in advance (additional fees may apply).

If you wish to check in/out earlier or later then please contact reservations on 0344 879 9102 (option one). Non-direct guests can upgrade to an early check-in (3pm) for £29 and all guests can arrange a late check out at 12 noon for £29. Both are subject to availability and cannot be guaranteed in peak periods. 

Do I have full use of the leisure facilities at the resort?

During your stay you have full use of the public swimming pool(s), steam rooms and saunas included in the price of your holiday. You can also use the on-site gym and any tennis/basketball courts. Equipment hire for tennis rackets may incur additional cost and/or deposit at reception, please enquire at your resort for more details. 

Is Wi-Fi Available at my Resort?

All resorts have Wi-Fi within public areas. In most locations this also extends to your accommodation but due to the rural locations of many resorts please note the signal may at times be intermittent. Wi-Fi is free for guests who book direct (see Why Book Direct), fees may apply to those who book through third parties. 

Is there free parking at my accommodation?

Every resort offers guests complimentary parking on-site. Where possible this is next to your accommodation but on occasion may be within a free car park nearby. Resort layouts vary greatly so if you have any accessibility requirements please contact your chosen resort for more detailed information.

Are bedlinen and towels provided?

All linen and towels for your accommodation is included in the price of your holiday. Additional linen changes and extra towels can be ordered at reception but are subject to additional costs.

Are there any additional charges once I've paid for my holiday?

If you book direct with us, either on this website or through our reservations line you have no extra charges for your holiday unless you've added any of the options below.

If you hae booked through a third party then you are required to pay for wi-fi during your stay (if required) and use of electricity during your holiday. This is metered during your stay and we ask guests to be mindful of their usage to minimise this cost and impact on the environment. 

The only other charges will be for extras you have agreed during your holiday such as additional cleaning, extra linen changes, early arrival/late late departure etc.  Please see the table below for our optional extras:

Optional Extras Spanish Resorts UK Resorts

Choose early check-in from 3pm or a later check-out by 12pm.

(Direct customers automatically have access from 3pm, see Why Book Direct)

€35 £29
Cot hire €18 £15
Highchair hire €18 £15
Extra folding guest bed €18 £15
Groceries Pack (Spain only) €32 n/a
Extra towel change from €6 from £5
Extra cleaning and towel change from €35 from £29
Pets (up to two dogs) n/a £75

If you'd like to add any of the above to your booking please contact reservations direct on 0344 879 9102 (Option 1). Due to limited availability these cannot be booked online.

Is smoking/vaping permitted in Macdonald Resorts?

Smoking or vaping is prohibited in all properties across Macdonald Resorts, including those within Europe. Where properties have external patio or balcony areas ash trays are provided for guests who wish to smoke outside their accommodation. Within the resort grounds please observe smoking signs and only smoke in permitted designated areas.

Are your properties suitable for guests with restricted mobility?

We have a huge variety of accommodation types across our resorts in the UK, Spain and Portugal, some of which are designed to be fully accessible. If you have special requirements please contact us directly prior to booking for advice on the best property type to suit your needs.

Can I bring my dog on holiday?

We permit dogs in 4 of our UK resorts; Spey Valley, Lochanhully, Forest Hills and Plas Talgarth. Please visit our Pet Policy page for full details and additional costs.

Do you supply cots or high chairs?

To guarantee availability we ask that guests pre-order any cots or high chairs they require, please see the table above for associated costs. These can be booked within your pre-arrival form or by calling us on 0344 879 9102. Requests for additional equipment once guests have already arrived will be met where items are available but cannot be guaranteed.

Is there a TV in my accommodation?

All accommodation includes a TV within the main living area, some bedrooms also have additional TVs but this varies per resort and accommodation size. TVs in UK properties offer Freeview channels and do not include access to Sky or cable services. In our European properties, the channels will predominantly be broadcast in the home language.

Can you help me arrange a transfer from the airport?

If you’ve booked one of our Spanish or Portuguese resorts we can arrange transfers to get you from the airport to your resort. These can be shared transfers or private, prices vary per destination. Please contact us to discuss your requirements or visit our prefered operator Ruby Blue Travel for an instant quote. We can also recommend local car hire companies.

If you have any other questions please use our Contact Form to direct your enquiry to the best department.

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