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Rebooking terms and conditions

Rebooking Voucher

Terms and Conditions

Terms & Conditions Applicable To Rebooking Vouchers

The following Terms and Conditions shall apply to the vouchers issued to you by Macdonald Resorts Ltd in respect of your reserved stay at one of Macdonald Resorts properties which is not proceeding as booked (the “Gift Voucher”).

Solely for the purpose of issuing your vouchers, Macdonald Resorts partners with SK Chase Limited, who will issue your voucher to you.

To redeem your Gift Voucher, please email enquiries@macdonald-hotels.co.uk during business hours, Monday to Friday 0900 – 1700.

In the circumstances, this voucher is offered to you because your stay is unable to proceed as booked. The purpose of this voucher is to extend your entitlement to book within twelve months from the date of your original booking, subject to availability.

The value of your Gift Voucher will be the value of your originally booked stay, plus an additional 20% taking into consideration any deposits or prepayments made by you in advance. For the avoidance of doubt, the Gift Voucher will not be worth the value of the stay in addition to the deposits or prepayments made by you in advance.

The Gift Voucher may be redeemed at any Macdonald Resort property, subject to availability. Should there be an increase in rate at the property at the time of rebooking, you must pay the difference at the time of booking. Macdonald Resorts does not accept liability for any variation in rates and prices.

Monetary gift vouchers cannot be split to settle accounts in more than one Macdonald Resort, nor can accounts be transferred. Any unused portion of the Gift Voucher will otherwise be forfeited.

The Gift Voucher shall be issued to you by way of email. It is your responsibility to ensure that the email address that you provide is accurate. If we receive a mail delivery error, we will endeavour to contact you via the telephone number provided to address this issue as soon as practicably possible.

For the avoidance of doubt, Macdonald Resorts does not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Macdonald Resorts' negligence or wilful default, or that of Macdonald Resorts' employees, agents or subcontractor or (b) fraud or fraudulent misrepresentation.

In the event that Macdonald Resorts breaches this contract with you, it shall only be liable to you to the extent of the value of the Gift Voucher. Macdonald Resorts shall not be liable to you for any compensation or loss incurred by you arising from or in connection with the beach of Macdonald Resorts.

By accessing and using the Website, or any of the information on it, you acknowledge that, while reasonable endeavours have been used to ensure that all information contained on the Website is correct, accurate and up to date, neither SK Chase nor Macdonald Resorts make any warranties, representations or undertakings that the material on the Website will be free from infections, viruses, worms, trojan horses and/or other codes that have contaminating or destructive properties. (It is your responsibility to take protective steps such as virus checking).

Your booking shall also be governed by the Terms and Conditions set out on Macdonald Resorts website. In the event that there should be any conflict between these terms and those on Macdonald Resorts website, these terms shall prevail.

These Consumer Terms and Conditions are governed by the laws of Scotland. You agree to submit to the exclusive jurisdiction of the Scottish courts in all matters relating to these Terms and Conditions. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, you agree that the other provisions of these Terms and Conditions will remain in full force and effect in so far as possible.

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