The safety and welfare of our guests remains our #1 priority which is why we've developed a suite of policies called 'Safe & Sound'. Learn More
Pre-Arrival Form

Pre-Arrival Form

Now you've got your holiday booked let's add a few finishing touches. This way we can make sure we have everything ready for you on arrival and you can focus on unpacking and exploring!

Thank you for submitting your pre-arrival form.

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Your Details

Your Arrival & Departure

Can UK arrivals please indicate the time you expect to arrive at the resort. For Spanish and Portuguese arrivals please indicate your expected flight arrival time. Please note that checking in time at all Macdonald Resorts is from 5pm on the day of arrival, access to your accommodation before 5pm cannot be guaranteed.

Your Party

If you are not staying here in person please tell us who will be occupying on your behalf:

Optional Extras

We're here to make sure you have everything you need when you arrive. Please use this form to add on any essential items and let us know if we can help with any special requirements:

*These items have limited availability so please book now to avoid disappointment. Please note that cots are not suitable for Chalets at Macdonald Spey Valley Golf & Country Club.

Additional Requirements

If you have any additional requirements or special requests please provide details here:

Airport Transfers

Our Resort Reservations team can assist with transfers from Malaga or Faro Airport to our Spanish and Portuguese resorts or you can book direct through our prefered partner Ruby Blue Transfers here.

Car Hire

We are proud to work in partnership with Europcar in Spain. To obtain a quote please use this click this link.

Spa & Beauty Treatments

Most of our resorts have on-site spa and/or or beauty treatments available for guests. Facilities and available treatments vary per resort, please contact your resort directly to book treatments before arrival to guarantee availability. For more details visit our Spa Breaks page.

Additional Charges

No one like surprises so here’s a few additional charges that apply at our Resorts:

  • Electricity: If you're staying at our UK resorts your electricity consumption is metered and is payable at the Resort Reception on departure. 
  • Pets: You can bring up to 2 dogs with you to Forest Hills, Spey Valley, Lochanhully and Plas Talgarth but the resort must be notified at the time of booking and incurs an additional cost of £75 per break unless booking a Pets Go Free offer (select months)
  • The hiring of some leisure facilities and sporting equipment may incur a small charge e.g. tennis. These costs are kept to a minimum and ensure our facilities/equipment are adequately maintained. Please ask your resort reception for any applicable charges.
  • If you’re staying for a longer break you can request additional towels, housekeeping and linen changes. These are optional extras and prices vary per location and lodge. Please ask your Reception for more details.
  • To avoid any unnecessary administration fees, we ask that all accounts are fully settled prior to departure.