Pre-Arrival Form
Now you've got your holiday booked let's add a few finishing touches. This way we can make sure we have everything ready for you on arrival and you can focus on unpacking and exploring!
Thank you for submitting your pre-arrival form.
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Airport Transfers
Our Resort Reservations team can assist with transfers from Malaga or Faro Airport to our Spanish and Portuguese resorts or you can book direct through our prefered partner Ruby Blue Transfers here.
Car Hire
We are proud to work in partnership with Europcar in Spain. To obtain a quote please use this click this link.
Spa & Beauty Treatments
Most of our resorts have on-site spa and/or or beauty treatments available for guests. Facilities and available treatments vary per resort, please contact your resort directly to book treatments before arrival to guarantee availability. For more details visit our Spa Breaks page.
Additional Charges
No one like surprises so here’s a few additional charges that apply at our Resorts:
- Electricity: Your electricity consumption is metered and is payable at the Resort Reception on departure. If you booked with us directly this charge is not applicable.
- Pets: You can bring up to 2 dogs with you to Forest Hills, Spey Valley, Lochanhully and Plas Talgarth but the resort must be notified at the time of booking and incurs an additional cost of £75 per break unless booking a Pets Go Free offer (select months)
- The hiring of some leisure facilities and sporting equipment may incur a small charge e.g. tennis. These costs are kept to a minimum and ensure our facilities/equipment are adequately maintained. Please ask your resort reception for any applicable charges.
- If you’re staying for a longer break you can request additional towels, housekeeping and linen changes. These are optional extras and prices vary per location and lodge. Please ask your Reception for more details.
- To avoid any unnecessary administration fees, we ask that all accounts are fully settled prior to departure.