Updated 1400 on 26th March
We continue to follow the advice issued by the UK and Spanish Governments and all resorts are now temporarily closed.
Existing Booking Enquiries - Rentals
If you have an existing upcoming booking for one of our resorts before 31st May and would like to change your booking please contact us by email at firstname.lastname@example.org. A member of our team will then outline your options for amending your holiday. If possible please include your arrival date in the subject line.
Existing Booking Enquiries - Points Club Members
Initially we will be rearranging all member bookings made in the UK and Spain up to the 31st May. Members have the option to transfer their holiday dates, subject to resort availability, to an alternative time in 2020 (free of charge and without any points penalty) or save their points for future use.
Should members need to contact Member Services we would kindly request that you communicate with us via email to email@example.com.
All Other Arrivals
If you already have a booking for arrival after 1st June please continue to monitor our website for further updates in due course.
Any remaining balances for June arrivals will no longer be collected 8 weeks prior to departure. We will now collect your remaining balance 28 days before departure.
If you have booked a Macdonald Resort holiday through any other operator and are due to arrive before 31st May please contact us as soon as possible at firstname.lastname@example.org
We have updated our booking terms and conditions for any new bookings made after 18/3/20 for stays before 26/6/20. Guests will now be able to make one amendment to their booking should they wish to change their dates. Your booking value can be transferred to a new reservation which can be for arrival any time within one year of your original arrival date. For new reservations please contact email@example.com.
Please note that booking terms and conditions for Macdonald Hotels are different to those for Macdonald Resorts. To view the latest updates for guests with hotel bookings, including Macdonald Aviemore Resort, please visit https://www.macdonaldhotels.co.uk/coronavirus