Welcome to Macdonald Hotels & Resorts

Resorts Booking Terms and Conditions

  1. BOOKING: A booking is accepted when you receive a confirmation invoice. If the details on the confirmation invoice are not correct you should contact either your local travel agent who made the booking or the Holiday Hotline immediately.
  2. PAYMENTS- Bookings made online require to be paid in full at the time of booking. Deposit bookings cannot be made online. Deposit bookings can be made by calling Resort Reservations on 0845 601 1734: bookings more than 8 weeks in advance: In order to secure your booking a deposit is required at the time of making the reservation. The deposit will be 25% of the booking value. You may pay the total cost at any time up to 8 weeks before the start of your holiday. If payment is not received within this time we reserve the right to cancel your booking without any agreed refunds of your deposit.
    Booking within 8 weeks of your holiday: If you book within 8 weeks of the start of your holiday the whole cost of the holiday must be received at the time of the reservation.
    Methods of Payment
    : Payments may be made by any one of the following methods: MasterCard, Visa, Maestro, Switch cheque or bankers draft. Please do not send cash through the post. However, payments by personal cheque cannot be accepted within 14 days of the start of your holiday. All payments should be made by one person, and whenever possible, this should be the person named on confirmation invoice. The company reserves the right to charge an Admin Fee for credit card payments.
    Refunds: All refunds will be paid by cheque to the person named on the confirmation invoice.
  3. CANCELLATIONS: Cancellations may by advised by telephone but must be confirmed in writing. Bookings cancelled more than 8 weeks before the confirmed date of arrival will result in full lose of deposit. Cancellations made within 8 weeks of the start of the holiday will result in the loss of all monies paid.
  4. INSURANCE: We recommend obtaining holiday insurance for the UK and travel insurance for overseas holidays, including medical cover etc.
  5. ARRIVAL AND DEPARTURE: Your lodge or apartment will be available from 17.00 hours on the date of arrival. If you arrive earlier in the day you are welcome to use the Resorts facilities whilst your apartment is being prepared. On the day of departure you are required to vacate your apartment by 10.00 hours at the latest so that we may prepare it for the next guests.
  6. FACILITIES: Whilst membership to our Club is included in the cost of the holiday, a charge is made for the use of facilities, except swimming at all the clubs and the par 3 golf course at Spey Valley Golf & Country Club.
  7. ACCURACY: Whilst the information given in the brochure is accurate at the time of going to press, changes may have since occurred in the accommodation or facilities described over which we have no control. Apartment details may vary slightly from those described, not all apartments in the same resort are identical, therefore you may find the décor or furnishings may differ from those shown in the brochure photographs. If any significant or long term changes are made we will inform you at the time of booking. If you have already booked, we will endeavour where possible to notify you before your departure. Chalets at Spey Valley Golf & Country Club and Lochanhully Woodland Club are more compact and provide comfortable accommodation.
  8. MAINTENANCE: Whenever possible maintenance work will be carried out at night so that any disruption is kept to a minimum. However, it is sometimes necessary to close facilities in order to carry out essential maintenance work.
  9. PETS: Please refer to our Pet Policy.
  10. BREAKAGES: Guests undertake to keep the property in the same state of repair and condition in which it is found at the commencement of the holiday. All breakages will be invoice at the end of the letting.
  11. ELECTRICITY: Guests agree to pay all metered electricity charges and all telephone calls made from the property during their stay.
  12. OCCUPANCY: The number of people occupying the apartment or lodge must not exceed the number of sleeping spaces stated.
  13. COMPLAINTS: We aim to provide you with the best holiday possible but in the event of any complaint we ask you to bring it to the attention of the Resort's Management in order that the matter can be resolved on the spot. If the problem is not satisfactorily resolved there and then it should be followed up by the party leader with either the travel agent who made the booking or our Holiday Hotline within 21 days of your return from holiday.
  14. LIABILITY: Neither Macdonald Resorts limited nor employees or agents accepts any liability for: Any accident, loss, damage or injury to any person or property however caused (save for death or personal injury caused by negligence of Macdonald Resorts Limited or anyone for whom they are in law responsible.)
    Any change to the facilities of the Club.
    Any part of your holiday over which we have no direct control such as transport delays or failure in the supply of gas, water or electricity.
    Closure of facilities whether on the resort or in the local area for whatever reason.

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